1. Introduction
These Terms and Conditions govern the use of services provided by Elevate WebDesign Studio (“we”, “us”, “our”). By using our website or hiring our services, you agree to these terms.
2. Services Provided
We offer website design, website development, digital branding, eCommerce setup, and maintenance services. Service details, features, and deliverables are outlined in individual project agreements or invoices.
3. Project Process
Clients must provide all required content (text, images, branding) before design work begins. Delays in providing materials may delay delivery timelines.
4. Payment Terms
A 50% deposit is required before any project begins.
The remaining 50% is due upon project completion, before final delivery or website launch.
All payments are non-refundable once work has begun.
5. Revisions
Revisions are limited according to the selected package. Additional revisions beyond the package may incur extra fees.
6. Website Ownership
Upon full payment, clients own the final website design, layout, and content.
We retain rights to display completed work in our portfolio unless otherwise agreed in writing.
7. Third-Party Costs
Clients are responsible for third-party costs such as:
Hosting fees
Domain registration
Premium apps, plugins, or integrations
We do not control billing or pricing of third-party services.
8. Project Timeline
Estimated timelines are provided during onboarding. Timelines may change based on:
Client response times
Delays in content submission
Technical issues outside our control
9. Maintenance & Support
Maintenance is only included if the client purchases a Monthly Care Plan.
Without a maintenance plan, ongoing updates or support may be billed separately.
10. Liability
We are not responsible for:
Loss of data
Downtime caused by hosting providers
Website misuse
Security issues arising from third-party integrations
We strive to ensure quality and security but cannot guarantee uninterrupted service.
11. Confidentiality
We respect client confidentiality and will not share project details or sensitive information with third parties without permission.
12. Cancellation Policy
If a project is cancelled by the client after work has begun, the deposit is non-refundable and additional fees may apply depending on progress made.
13. Changes to These Terms
We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.
Contact
Let's chat about your next project.
Phone
+27 67-095-5115
© 2025. Elevate WebDesign Studio. All rights reserved.
